My friend recently placed an order online. A couple hours later, she decided she wanted to cancel the order. She called to cancel, but was told could not cancel the order, but she could return it when she received it. Now she is trying to return the product, there is a $6 fee to return the product. No where on the website or on the phone when called did they mention this $6 fee. Will never buy from Columbia again. Buyer beware.