G H.

This "review" was written by Dr. Gerald W. Hake of Sandston, VA and has nothing to do with "warranty work". If you search you will find that he has posted other bogus reviews on the Internet attacking us. We did service a watch for Dr Hake in March of 2016, and he was so overjoyed with the experience that he sent us the following email:
"I just received my wife’s Rolex that you worked on. It looks fantastic and works like brand new. The new crown that you replaced the old one with ( at no cost to me) looks great. The diamond bezel is stunning. I just wanted to thank you for your attention to detail, keeping me updated throughout the process. I again thank you for the FREE 18kt gold crown. AMAZING JOB! I will definitely return for future servicing of my watches."
It is worth mentioning that he has NEVER contacted us for “Warranty” work of any kind since receiving his watch back.
However, Dr Hake did call me a couple months later on a Saturday evening trying to locate a specific $21k Vacheron Constantin watch. He had just left an authorized dealer in Colorado where they offered him the watch at a 30% discount, but they had to order the watch and he had to pay sales tax. Of course no deal is ever good enough for the good Doctor, and he said the salesman was rude and arrogant. He said he would prefer to buy the watch from me -- even at the same price. I asked him if he was ready to buy the watch NOW or if he was just “shopping”. He assured me that he was ready to buy now. So, I got on the phone that evening (yes on a Saturday night) and within minutes located the EXACT same watch... not for the same price, but for around $1,500 LESS than he was being offered. Of course he was excited about the deal but suddenly would not commit. He pulled my chain for another two days having me hold a $21k watch (that I located specifically for him) while he “shopped around”. When Monday came he wouldn’t even answer my calls. He then texted me stating that he was still unwilling to commit. I'm sure he's used to "negotiating" this way, but we're not a used car lot and we don't play games. At that point I very politely told him that the hold time had expired and I rescinded my offer on the watch and it had been sold to another party. He took offense and started posting these lies. Go figure. Dr Hake is a "tire kicker" who feels his time is more valuable than anyone else's. There is a saying in business that sometimes you just have to “fire the customer”. This is why we were so willing and eager to rescind our offer and move on.