- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
After weeks and almost hundreds of hours spent on email and chat, their final answer to me
For not receiving my packages is that they were flagged in the wrong suite and that as their
Customer claimed the packages was theirs (Although my UNIQUE name was on the
Package) it is tough luck for me.
No refund, no gesture, absolutely nothing!
SCANDALOUS!
As of this day I am closing my account.
BEWARE MyUS - UNACCEPTABLE, SCANDALOUS! MyUS IS A DISHONEST COMPANY that does not follow it's own policies.
They have SENT TO THE WRONG PERSON 400$ of my goods and REFUSE TO EVEN ASK THE PACK BE SENT BACK!
I have my fault I had entered one of the digits of my suite number wrong, but MY NAME WAS ON ALL THE PACKAGES (NO ONE ELSE IN THE WORLD SHARES MY NAME) as well as as on the 4 bills in the packages.
Their policy (copied from their internet site states: "WHEN YOUR PACKAGE ARRIVES WITH AN INCORRECT ADDRESS BUT HAS YOUR NAME ON IT, ASSUMING THERE IS NO OTHER CUSTOMER BY YOUR NAME, WE WILL FLAG THE PACKAGE AND PLACE IT IN YOUR SUITE. ยป. Their employee did not bother to check the name on the package and sent all my goods to someone else. Now after hours of chat and emails they refuse to react and simply answer " we do not retrieve packages".
Management does not respond! I AM STILL WAITING FOR ANOTHER PACKAGE THAT HAS NOT ARRIVED ACCORDING TO THEIR EMPLOYEE ON THE CHAT, THEY ARE NOT REACTING TO PUT IT IN THE GOOD SUITE. PLEASE REALIZE THESE ARE COMPLETE DISHONEST METHODS, THIS IS SCANDALOUS!
We do apologize for the negative experience you have had using our service.
We will make sure to handle this as soon as possible.
G G.'s review of MyUS earned a Very Helpful vote
G hasn’t received any thanks yous.
G doesn’t have any fans yet.
G isn’t following anybody yet.
Empty.
It has now been nearly FIVE WEEKS since MyUSA.com took our money to forward 3 letters to us...
We're sorry to hear that you did not have the best experience, but would love to help. A senior account manager followed up with you regarding these issues. Please feel free to follow up with her so we can resolve this to your satisfaction. Thank you!