G G.

If I could rate Fandango 0 I would, but that wasnt not an option. I purchased movie tickets for three people in 3-D, and an emergency came up right before the showtime. I went on the app to cancel my movie showtime and it did not allow me because it was one or two minutes after the showtime had started. I called customer service right away to let them know that I was not going to be there and to refund me my tickets. They told me I was not able to because the showtime had already started. I contacted upper management via email many times & made several calls. Nobody was able to help me and the result was that I was never refunded. This was nearly $60 that I lost because of a family emergency that came up. Instead of being understanding and having great customer service, they said there was nothing that they could do. Fandango pretty much stole my money & gave me no other options.