Gerry S.

After finally locating an address to complain, this is the response I got from them. It's totally false. Those faces on their website are all made up! If you want to contact me, my email address is *******@aol.com.

February 7,2017

Hi Gerry

Thank you for your email.

I'm sorry if you still haven't had any results yet Gerry.

Let me reassure you that Easyroommate is a classified site that has existed for years. We are headquartered in london and are operating in more than 20 countries all over Europe, America and Asia.

As a classified site our Members are in control of their search, we are a matching platform, so you post your ad and we match you with profiles looking in your area within your rent price range. Your room ad has generated more than 200 profiles that are live and active on the site, because to make sure the content on the site is fresh and up to date we have an automated system in place which automatically deactivates ads on inactive account - in other words - If someone does not log in within 15 days their ads get deactivated automatically.

All of our customers control and manage their accounts independently. When you do not hear back from someone it could mean that your recipient has not read your message or could simply mean that they are not interested. This is why we advice our Members to be proactive on their search and contact new profiles on daily basis to be able to find a tenant.

You are in control of your search, to promote your ad and contact the room seekers about it. You haven't contacted any members on the site for about 3 weeks now, and this is not going to help you with your search at all. Your ad is not the only one advertised on the site, and if the other landlords are being proactive on their search they have better chances finding a roommate than you do.

The Premium Membership is not related to the results on the site. It helps you have unlimited access to contact and be contacted by the Members on the site, and you are in total control of that.

My best advice to you is to get on your Search page on a regular basis to browse through your matches and contact members whose profiles you are interested in.

Thanks again for contacting us.

Kind regards,

Sophie