George S.

My experience with LockPickWorld was one of my worst online shopping experiences, and quite an expensive one (I lost $110). I purchased several kits as a birthday gift for my son and (shocker!) USPS lost my package, so I email several times LockPickWorld explaining the situation, but nobody replies to my emails. Seeing that I can't contact customer service, I open a dispute with my credit card. Next day I get an email from LockPickWorld telling me that they'll ship a new package. By this time the birthday has already passed so I email them back explaining the situation and asking for a refund. Again, no reply from them. About a week later I'm getting the replacement kits, so I email customer service again, explaining that the package arrived too late and I want to return it. They send me an RMA, so I return the package and cancel the dispute with my credit card (BIG, BIG MISTAKE!). LockPickWorld receives my package, and then nothing. During the next couple of weeks, I email them several times asking for my refund status, and since I'm not getting any replies, I'm trying to reopen the dispute with my credit card but guess what: I can't re-open a withdrawn dispute! A few days later I get a nasty email from Chris Dangerfield, the LockPickWorld owner, telling me: "Had you not opened a chargeback against us I would have gladly refunded you." So, I emailed him back trying to explaining the situation, but he continued to ignore my emails.

It appears that Lock Pick World is the US storefront for UKBumpKeys, and as far as I can tell they don't' have a presence in the US. It looks like customer service is not existent and the way the owner treated a customer tells you everything about this company. If you want to deal with them, good luck!

And, oh, just to clarify - this whole situation happened before the COVID-19 pandemic.