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Too bad their reply is a lie. I have my invoice and credit card bill where they went ahead and charged my card for tax that was not authorized (also their argument was that my modem was shipping in California which is why I was being charged tax ((3 days later)) yet the item came from Tennessee! Shipping was upgraded because they lost the order for 3 days before I messaged them asking where it was. They went ahead and charged my card without my authorization. There is no refund and no credit. Currently disputing the charge any will continue to post about this!
Tip for consumers:
Stay away!!!
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George,
Thank you for your review. We take every matter seriously and want to ensure that our customers are completely satisfied. We agree that a mistake was made in that our site did not charge the sales tax up front. We can see that one of our representatives was in contact with shortly after the order was placed with you to discuss the sales tax. To ensure your satisfaction, the shipping on the order was upgraded and the sales tax was refunded. Additionally, we are issuing you an in store credit to use on your next order with us. We greatly apologize for the misunderstanding and look forward to working with you again in the future.
Thank you!