George R.

I have placed an order for a Clarke Torque adapter from Tool-net.co.uk on 3rd April. As of today (13th April) the order has not even been dispatched yet. It sits with status "Being Fulfilled" since 3rd April. I have contacted customer services on 7th April to chase up the order and I have received a response back on the 10th April that the order is being shipped from their storage warehouse to their dispatch warehouse and that it should arrive at their warehouse on the same day (10th April).
After that they said will dispatch it to me on the same day (10th April) and I will get it with next day delivery. It's been another 3 days since then and the order is still "Being Fulfilled" with the same status and no signs of it.
I find this unacceptable for an order fulfilled from the UK. If I would've ordered from China it would've gotten here quicker than this and for half the price. I will give them until tomorrow and will ask for a refund and order from somewhere else.