George M.

To begin with, I do indeed stand by my original statement. I have several points to add, but I must admit Ring did reach out in a big way and stood up to try to resolve my issues. I will say at this time, they have succeeded.
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Immediately after posting the initial review (10-2-17) 3 separate representatives from Ring contacted me and their first step was to send out all new equipment to eliminate the possibility of faulty gear. This arrived within about 3 days. It would require removing the first light and disconnecting the electrical wiring. I had a licensed electrician perform this as I did not want to be responsible for damage of gear voiding whatever arrangement there may have been. Once completed, they contacted me by phone to review what had occurred to date. They did do much of the same useless stuff (checking modem speed, moving of the signal enhancer 'Chime Pro', resetting the floodlight, etc.) This was to no avail.
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Out of desperation, I purchased a new, faster modem/router combination figuring if this did not do it, then that was that. The new modem, at first, proved to be of NO help. It still did not work! So before my head exploded, on the advise of several tech support people from Apple and my own internet service provider, I would start from the beginning and make sure all system software was up to date, including wifi firmware, de-installing all ring apps of all devices, and making sure all security updates were current. THEN AND ONLY THEN would I reinstall ring software, attempt to re-establish connection, and FINALLY the signal showed strong enough to operate as it is commercially advertised. It now works perfectly well. Ring was involved throughout the entire re-upgrading and did their level best from their end.
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IN FINAL SUMMATION:
If anyone reading this wants this product, it does indeed do what it advertises...
Providing a number of elements on the owner's end are dutifully fulfilled FIRST:
1. Likely the speed of your home internet will not be fast enough
2. Prepare to pay for faster internet
3. Likely the modem/router provided by your ISP will NOT be able to let that new service you are now paying for exercise its full potential
4. Prepare to pay for a new modem/router in my case this was a Netgear D7000
5. Prior to hooking up the new modem, ensure system software and security are up to date, for BOTH home (to properly run the new modem) and cell phone (to run Ring App)
6. Make sure you have a newer cell phone
7. Do everything listed in the order I have or you will be chasing your tale for several days
8. THEN install the Ring App on the cell phone(s)
9. THEN attempt the connection of the Ring device as the absolute final step
10. Any breeches or omissions will likely result in the nightmare I have wrestled with for several months.
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Many of the things I have listed here may seem obvious to more tech savvy folks, but it is worthy of note that in the case of Ring products ALL things must require addressing or it simply will not perform with any consistency. Follow these steps and you likely will have a headache free experience. All totaled it was more than the $250 outlay for the floodlight, but it did do as they stated and very well.
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Thanks to Kandyce Kercy, Ashlei Osborn, and George Davis, all from Ring

Ring is great because is sells piece of mind and delivers absolutely jack $#*!. Where oh where should I start?
1. There is no 'simple installation', to do it right you need a electrical source that isn't already maxed out, so don't connect it to a breaker in your garage that already has stuff dedicated to it.
2. There is no simple broad band connection, if your speed is not enough you need to seriously upgrade your internet service
3. There is no guarantee of service. It periodically blinks out and no longer works. The system has to be completely reset with requires going up on a ladder if you are unfortunately to have one of the flood lights over your garage or above a front door to access the reset button.
4. There is no simple way to connect. The process to establish a connection is confusing and simply fails.
5. proximity is irrelevant. You could be standing under it as it is connected to a passing satellite in the sky piloted by NASA astronauts and it won't give your phone a image.
6. You get to buy a new cell phone that works with Ring... only to discover... it doesn't work with Ring.
7. Tech support is useless. All they can do is tell you to turn off data, stand next to your router and check signal speed... this is how they determine you now need high speed broadband (see #2)
8. They have you checking all around your home like looking for paranormal activity in a haunted house only to inform you that an additional item is needed called a "Chime"
9. Then repeat numbers 1 thru 7 once the chime arrives to help amplify the signal.
10. Then you are scammed into paying for the service for a year with promises of the images are backed up and so on and so forth.
11. Enjoy it as refunds don't happen, so you are stuck to make it work. It will off and one periodically, but do not count on this as a viable means of support.
--- again, great idea, but executed by typical enterprising morons that get the business down before they get the tech down.
I truly cannot conceive of a better way to scam people out of cash, make them buy more internet, a new phone, and additional perks only to deliver nothing.
PLEASE AVOID AT ALL COSTS.