I used their made to order service as well as purchased non made to order merchandise October of 2019. I did eventually receive my non made to order goods close to a year latter due to Covid but as to where my made to order merch is is anyone's guess. I do periodically send messages but my last reply in regards to admission on their part to the order was back on 3/4/2020, I have yet to hear a reply back on this. BEWARE! Not worth the trouble do yourself a favor and find a more reputable vendor like Schuster Militaria, their customer service and products are light years from HIKI Shop.