Geo G.

Agent #1, D. J.: Did not write my specifications for the arrangement down, nor correctly spell my email address so I could get a receipt, although he repeated after me several times so I could make sure he understood. I asked for blue vase and extra blue delphiniums--got a clear vase and cheap PURPLE lattice! Did not get conveyed to florist and no email receipt.
Agent #2, Kalanji: (12 hours later) Said there was no record of my order substitutions. Had no Order # to give since first agent did not provide, even asked! Would credit 50% and send email receipt with $20 gift card. Did not receive receipt.
Agent #3: MaryGrace (5 days later) identified email was misspelled. Took it down correctly. Email should come within half-hour. No receipt.
Agent #4: (10 days later) Quit trying to remember names. Said email was still not correct. Took correction. Email should come within half-hour. No receipt.
Agent #5: (12 hours later) Repeated MISSPELLED email--STILL not corrected! Repeated correction. Email should come with minutes.

Noticed ice cream getting softer a few days ago. This morning I drank the rest of it then called my Master Protection Plan which cost $492 to cover a Kenmore Elite bottom drawer freezer for 2 years! Had one call on this fridge within 1st year; repair would have been a $800 charge. Now the freezer going bad in year 4. Truthfully, I'm glad I have the warranty because this won't be cheap either, but my low score is because today is Tuesday and 1st available local contractor they can set me up with is on Saturday! Food is thawing as we speak. They may call it first available but this is not emergency service! (When is a refrigerator repair NOT an emergency?!?) At least I can claim up to $300 food loss which is better than nothing. I won't be buying another agreement because it would have been worth more to me than the $500 warranty cost to get a local business to respond same day.