Thumbnail of user geoffreyb216

Geoffrey B.

Contributor Level

Total Points
80

1 Review by Geoffrey

  • Tangerine CA

12/9/23

Do not. Even think of using this card if you travel. The card may work once and that's it When you call you will be on hold for at least 30 minutes while they tell you they are 12 times winner of the J D Power award for customer service. Be prepared to wait 4 days for them to transfer your money to a bank whose card will work. Sadly I tried their card on a friday so 2 business days for them to transfer. I actually joined J D Power to ask how such a badly run company won even once! If you do have to call make sure to use the collect number and not the 1-800 and maybe if they suffer some consequence like I have they will actually have something resembling customer service one day. The star I gave them is actually a -1.

Tip for consumers:
Silly me. I have been on hold at least a dozen times so do yourself a favor and don't be silly like me. Remember to use the collect number if you for reason use this bank.

Products used:
bank card

Service
Value
Quality

Geoffrey hasn’t received any votes.

Geoffrey hasn’t received any thanks yous.

Geoffrey doesn’t have any fans yet.

Geoffrey isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user angelinap105
4/23/24

I called, because my app was not working, and asking me to call a 1- 866 - 826 - 4375. So I...

Thumbnail of user christinac1676
4/13/24

30 minute to 1 hour wait times on average. Calls drop 50 % of the time. Customer service...