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I purchased a Salvatore Ferragamo handbag and wallet. The handbag was too small for my needs so requested return. All good. Got my RAN number and posted it back via Parcel Point. You could follow their status of delivery at every point right till it was back in store. Keep in mind I took it to Parcel Point on the 27th January. They delivered it to Ozsale on the 2 February. NP. But then where is my refund? I have been with out my $950 for too long. Do not buy from this company any more. They used to be reputable but not any more. Judging by many similar and recent posts on trustpilot.com. I received a watch that does not fit me and have requested a return, however I'm now thinking I'd be safer keeping the watch and selling it online. They have been days now and not issued a RAN number. Service has gone from bad to worse. I warn anyone out there to steer clear of them. They have dodgy operators now. Not to be trusted.
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They frequently post items for sale with deep discounts, once your order is submitted and paid...
Hi Genevieve, we appreciate your honest feedback here and are very sorry to hear that your return has not been processed. May I please ask you to call us directly on 02 8081 0972 so that we can help to ensure this return is closed for you. We would like the chance also to review the messages you have received from our Team so that we can improve and ensure that we are always improving and can do better.
We look forward to hearing from you