Being a first time customer is rare for me. Especially over seas. I ordered a 3D hoodie with eco shipping. I reside in tx. It took two weeks to arrive. The product had great detail and quality, it was purchased as a gift unfortunately they sent a size smaller. Their customer service rep Daisy was very kind and I really felt that they were apologetic for the mishap. They resolved the problem and I believe that kindness goes a long way. I will be a returning customer.