Gemma L.

Absolutely terrible customer service. First, I bought a logo that offered the logo, files, and font and colour details. I get the files and there are files called 'dark logo transparent' and 'white logo transparent' as well as the coloured versions, but the file itself doesn't match with this. It's all just the coloured version of the logo.

I live chat with customer services who tell me that nowhere does it say I get black and white versions. I argue a bit, she says I should hear something within 24 hours later.

24 hours later, I live chat again, I get told to wait another 24 hours. I get told again that nowhere is it written that you get black and white versions of the logos. I screenshot where it is written and also point out the other stuff I haven't had (details of font and colour). I'm then told that I've had the versions with a white background.

I explained that when offered black/white versions of a logo, that does not mean the background.

At this point, I was told to have patience.

So, when you're setting up a business and need to get things done, and have specifically used their simple logo design services because it's all automated and you don't want to be waiting around for people, have patience when you don't get what you paid for and are told that you aren't entitled to it anyway