Gematria P.

I had a terrible experience with the customer service staff at this establishment. I had a server crash and ordered a $100 RAID controller and was charged almost $70.00 for priority overnight shipping. Well, the shipment didn't arrive the next day and was delayed due to "bad weather". I called to see if I could get a slight refund on the shipping since I was not getting it "next day" and I was going to be out of business for another day. I first spoke with Rahima who could not care less about my situation and became extremely rude and argumentative. I asked to speak to her manager and was put in touch with Michelle. While I was speaking to Michelle I could hear Rahima in the background talking badly about me. I asked Michelle if that was Rahima talking in the background and she said no, an obvious lie as Rahima's voice and accent are very distinct. When Michelle clearly did not want to and would not offer any help, I asked to speak to her manager. I was put on the phone with a 24 year old "kid" named Chaz. Chaz must have thought my situation was funny because he kept giggling every time he said something. He was less than useless and completely unhelpful and could not have cared less. While I was on the phone with Chaz, I decided to look up the published FedEx rate for the shipping. The published rate for my exact shipment was almost 16% lower than what I was charged. When I confronted Chaz about this his response was, "Well that is the rate we charge for shipping." I told him he is gouging his customers on shipping and his response was, "Well, I don't feel that way." When Chaz was completely unwilling to offer anything, even the few dollars difference between overnight shipping and 2nd day shipping I asked to speak to his manager. He told me he is the last manager to speak to. I asked about upper management and he told me two names, I didn't catch the first name but the second name is Harun Ahmed. He said Haurn is the owner and said they were both out of the country and wouldn't be back for 5 weeks. He said he was the one running the entire business. I repeatedly asked for other management to speak to and he kept declining. I finally asked for the owner's contact details and when he would be back in the country. I was given serversupply.com's general number and told they have no extensions and there was no way to get a hold of the owner directly. He also gave me a return to the country date of only 3 weeks out when he'd just said he was going to be gone for 5 weeks. At long last Chaz offered to throw me a bone on my next order. I asked him for details as to what he could offer (free shipping, 10% off, $10.00 off, etc.) any information, and he refused to give me any details at all. He told me it would depend on what my order was and that I should just call in and ask for him. Are you kidding me with this? The whole situation was incredibly frustrating and I have never dealt with an entire group of "customer service" people who have been more unprofessional, uncaring, and rude than the staff at serversupply.com. I would urge anyone and everyone to take your business elsewhere.

Update:
This is my follow up review. I came into work today expecting to be receiving the controller I purchased and decided to track it. The FedEx site said it had been rerouted. I called FedEx and asked them what was going on and they said that Server Supply had called that morning to have the package sent back to them. I called and spoke to Chaz and asked him why he had the package sent back and his response was, "I think you know why." I said no I don't know why and he responded with, "You put out negative reviews about us." I'm not sure what kind of business model this is but they lack any ethics at all and I urge everyone out there to STAY AWAY from this company.