- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Hi, I received my purchase but I have to say I'm dissatisfied. I have purchased from Lilysilk before and the only reason I kept coming back was the quality of product and the delicate packaging. Unfortunately, this order came in paper envelopes that were opened and were probably a returned product and used. I was hoping to keep receiving the same quality and packaging as before because even of the packages were sealed it's in no way presentable to give as a gift as it looks like cheap packaging. Before, I used to receive each item in their respective boxes, and all I had to do was wrap it and give it as a gift. Now I can't even do that. I'll also be providing my reviews on social media, Google, Yelp, etc. With the amount of money I spent I expected to receive new products not used ones and in quality packaging.
Products used:
Bonnet
Gata M.'s review of LilySilk earned 2 Very Helpful votes
Gata hasn’t received any thanks yous.
Gata doesn’t have any fans yet.
Gata isn’t following anybody yet.
Empty.
I paid around $500 on the site only to realize the quality of the items were very very bad. For...
Dear Customer,
Thank you for bringing this matter to our attention, and we apologize for any disappointment caused by the condition of your recent purchase.
We understand your concerns and we sincerely apologize for the inconvenience you have experienced, we need to explain to you the situation of the package being inspected by customs. During international transportation, customs has the right to conduct random inspections of all packages to ensure compliance with import and export regulations and safety requirements. Unfortunately, your package was selected for inspection, resulting in it being opened.
We are sorry that the packaging issue disappointed you.
We want to inspire people to live a better life and more sustainable lifestyle. Our care for one another and the planet is what drives us.
We tried our best to minimize environmental damage, so we changed the packaging to recyclable paper bag packaging. And we attach great importance to the problem you pointed out and will improve it in the future.
We also provide the gift wrapping option on the checkout page in case customers need it.
And we appreciate very much for your feedback.
We will continue to improve our packaging and satisfy every LILYSILK user as much as possible.
Please always feel free to email us at support@lilysilk.zendesk.com with any issues.
We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Service