I was a little hesitate to buy a comparatively chapter pair of shoes from Steep and Cheap considering the other reviews. I made the order on Friday. Not only did customer service answer phone right away on Saturday to answer a question about the order, but they also shipped my item the following day on Sunday. I received item within 5 days (Utah to Oregon) even though expected delivery was 8 days later. I highly recommend Steep and Cheap to others and encourage them to ignore the hype.