Gary L.

QS Supplies customer service is absolutely appalling. They don't appear to understand their responsibilities, under the Sale of Goods Act or Distance Selling Regulations. I ordered a a bath and bathroom furniture, including a vanity unit, tall cupboard and mirrored cabinet. My delivery was split in two, the first delivery arrived without notification, the second was abandoned on my drive. The vanity unit and cupboard were badly damaged, so I asked to return them. QS Supplies took no responsibility and made the return process as difficult as possible. To get my refund, I had to convince their supplier the goods were damaged. I sent nearly 40 emails and close to 50 images. It took me 5 weeks to get my money back. I had a similar experience when I cancelled the mirrored cabinet, QS Supplies didn't acknowledge my cancellation. When they eventually provided return details, they gave me just 3 days to return it, instead the 14 days set out in legislation. QS Supplies my be cheap, but when it goes wrong, they don't care. I got my money back, but it didn't include the delivery charge I paid.