Gary H.

My outside furniture looks like it's come from the local tip. Damaged and absolutley filthy, they are both part of a £7.4k total order.
Both sofas were delivered by a 2 man and a van team packaged in some bubble wrap and wait for it! CLING FILM, yes that's right CLING FILM.
Both sofas would be hard to sell on Ebay, if you did manage to, you would have someone knocking on your door soon after.
No legs for the table, filthy and also damage, I only wish it could hover then after a good clean and some touch up paint we could use it!
Only 7 chairs delivered not 8 although I have been told I have 8.
The box even has 4 crossed out with 3 written on it the other has 4 on the box.
No reputable company would accuse you of lying over a £215 garden chair when you have spent almost 7.6k with them in the last 2 weeks ( my wife bought some dresses the week before with one returned because it was covered in stains)
Live chat all morning, was total joke!
H of F should not be allowed to trade, selling goods that are in such poor condition, that have been re-packaged or obviously not new.
I would not be surprised if they are selling customer returns or damaged goods that other outlets have turned away with good reason.
I can not get any one to call me although I have asked live chat to ask someone to do so lots of times this morning, no one in customer services has a phone, really?
Now going to log a dispute with our card company Amex. I will not wait the up to 48hrs for what would probably be a usless email like the live chat I have wasted time on this morning.
You have been warned!

Reply from House of Fraser
20 Jul 2021
Hi Gary,

Thank you for taking the time to leave us your review.
We are sorry to hear of the issue you are experiencing.
I understand how disappointing this must be for you.
Can I please ask that you contact us on *******@houseoffraser.co.uk and a member of the team will be happy to look into this for you.

Please allow up to 24 hours for a response.

We look forward to hearing from you.

Kind Regards

Amy

My Reply to Amy
Hi Amy
Customer service has just offered me £80 to keep the whole order.
I have a £1050 table with no legs, scratches and badly marked.
A missing £215 chair.
Two sofas that are badly damaged and stained at £2182
This is part of a £7400 garden furniture order!
I would be embarrassed to take these items to my local dump.
This furniture is made by Talenti, I can't belive that they allow you, H of F to sell their furniture.
All these items were not in the original manufacturers packaging, WHY?
I have told customer services that I would still send back even with a 50% refund, total jokers!
Angle fro customer services offered me the £80, with a sense of humour like this she is wasted at H of F she should be on TV
YOU HAVE BEEN WARNED AGAIN!

Update, day 10 since collection, NOTHING! No emails NOTHING!
With a £7,400 order you would think alarm bells should be ringing, obviously not.
Live chat said this morning you need to wait 14 days, as I have said before H of F " A TOTAL JOKE "