Like a lot of other reviewers of this company I ordered a Jake Pauler Status Hoodie for my grandson for Christmas back on November 27. They said normal time to ship was 10 business days. It's now been 15 business days (19 calendar days) and the order still hasn't shipped. I'm leaving for Christmas in 5 days (no present for my grandson). I've contacted them twice and they've never responded. I'll never buy from them again, and I hope a lot of other people won't either.