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Prompt delivery but it was the wrong one. Have sent back the TV remote to be replaced by a DVD remote.
When I rang the first time it was all ways engaged. The next time I got through and was told that I was number one in the que it then asked me to leave a message. A few days while in was in Big W to buy a universal remote the sales told me to ring again and went straight through to Teck support.
That was the of the DVD.
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Thank you for your review, Gary, and for acknowledging the promptness of our delivery, even though there was a mix-up with the item you received. We're sorry for any inconvenience this has caused and appreciate your patience as we work to correct the error with your TV remote and DVD remote exchange.
We're also taking note of your feedback regarding the difficulty in reaching us by phone. We're committed to improving our customer service experience, ensuring that getting in touch with us is as easy and efficient as possible. It's great to hear that you were eventually able to connect with our Tech Support team, and we hope that resolution was swift and satisfactory.
If there are any more issues or if you need further assistance, please don't hesitate to reach out at support@laserco.com.au. Your satisfaction is our priority, and we're here to help ensure you receive the correct DVD remote as quickly as possible. Thanks again for choosing us, and we look forward to serving you better in the future.