Gary C.’s Reviews of LightInTheBox & more

Gary's Profile

Review 1
First Reviews
0
Votes 2
Thank Yous 0
Fans 0
Profile Views

85

Contributor Level

Total Points

Wholesale Clothing

12/17/16

Ordered Christmas presents from this company (Lightinthebox) for my youngest son on December 6th, 2016. They charged my card the same day. Shipping is listed as 5 to 8 days, but as of today, December 17th, 2016, their site shows that the items have not even been sent. Rather they show "processing": preparation to ship. It is unacceptable to mislead people by saying shipping is 5 to 8 days and then not even getting around to shipping 11 days after the order was received and the card was charged. Tomorrow I will be canceling that charge if it the items are not shipped by close of business. Then I will write a letter to my bank and dispute the charges. I will not play idiotic games with this company and I am offended as heck that it is an almost certainty that my child will not get his presents for Christmas. Either way... I will never do business with LightInTheBox again. Gary Clouse

* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Comments (0)
1.6M Views

Helpful (2)

Thank you

LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14192587

Sincerely,
LightInTheBox Customer Service