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Built a site with visualsoft in 2015, design/layout and function were all good. However they signed us in for a 12 month scoial media and PPC contract we knew nothing about. When we ask for this to be removed the problems started!
I was sold the site on quote "we are not one of the website builders that is out to take all the clients monies" however this is exactly what they are and possible the best in the market at it!
Even though they had been paid with no issue for site build and we were paying, monthly service charges, they insisted we keep paying the SEO and PPC fees after we requested in no less than 20 occasions they be stopped. Once we stopped paying these SEO and PPC fee they blocked the back end of our site.
Complete bullys and anyone thiink of using them should look up many other people similar stories
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The following review catalogs the issues we've had with Visualsoft since signing up with them in...
Really poor service from start to present! We were sold an unbelievable dream by Phil (who left...
At present this client has an overdue balance of £10,657.86 in unpaid bills.
This unpaid debt is a combination of services which includes hosting, support, development and online marketing, many of which are 100+ days overdue. After months of ongoing discussion regarding unpaid invoices we had no choice but to restrict access. All attempts to help the client were made but regrettably we were unable to provide a service to this customer due to failed payments.
As standard with many service providers, we reserve the right to suspend service (and eventually serve notice) to any customer who repeatedly defaults on scheduled payments. Serving notice on a customer is not something we do lightly, it is very much a last resort and an extremely rare occurrence.
In almost 20 years of trading and over 1000 projects we have served notice only a handful of times. It's unfortunate that a small minority who abuse our good will and don't adhere to agreed payment schedules are able to tarnish our reputation in this way, which is why we felt it was important to respond to this review.
We have very clear and transparent pricing, sales process and project agreements. We do not scam anyone, and the 100's of happy customers (who pay their bills) and have left us positive reviews are testament to the good work our team do.
Kind regards
Visualsoft