Gail S.

None of the phone numbers is able to talk to a real person. After entering all of the information needed in the effort to talk, what I got is "we are experiencing extremely high call volumes, please call us back another day."

Do you guys get the bonus minutes sometimes? Since last year, I haven't been able to get the minutes. Everytime after I input my card number and the bonus code, I always receive a message telling me to call the customer service to complete the transaction. What I got from the customer service is either the code has expired or the system sent me a wrong code. Why are they lying all the time?