I was happy with my purchase but needed to change them. After a dozen phone calls and leaving messages... no response. I received my order on 12/5/22 and after the many calls and numerous emails I finally got an email saying my request for exchange to be reviewed. That was on the 17/5/22 and still no other response. The phone number does not answer so you never speak to anyone. I'm very disappointed in their bad customer service as this was for my son's birthday. I had to purchase another pair from another company