My daughter ordered a dress (ladies large) according to the size chart that was given with the item. When it arrived it was so small it would barely fit a 7 year old. They refused to take it back and give a refund saying that if there were no defects in the dress they wouldn't authorize a return. After a back and forth and my threats to file a claim with my credit card, I finally accepted a 50% refund because they let me keep the dress. I will never purchase from them again.