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My daughter ordered a bikini on the 4th of March, she was expecting to receive the order by the 18th at the latest. As the bikini did not arrive, I telephoned and was told she got it wrong as their website clearly states that processing and delivery can take OVER 2 weeks. I was assured the order would arrive by today the 21st of March at 8 pm. As the order has still not arrived, I called the contact centre at 8.30 pm and I was told there has been a delay and it will take another 24 - 48 hrs not including the weekend, so I should have my order by the 25th of March, exactly 3 weeks since the order. As I paid $5.99 for a bikini costing $15, I expected a better service. I will not be placing a second order with this company
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I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items...
Dear Gabriella,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service