Gabriel H.

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1 Review by Gabriel

Verified purchase

Replacement phone they sent (from warranty) had a damaged USB port out of the box, and I didn't care enough to send it back. Months later, the replacement phone stops charging (I had to always charge wirelessly with the pad) after the screen just randomly turned black. I tried accessing a debug mode or BIOS screen, but the device wouldn't respond. I call to get a replacement (I was told by one representative it would be free of charge) for the replacement and then I'm told by the next representative the warranty doesn't apply because of a single crack in the corner of the screen; the phone arrived with a defect and now has stopped working entirely. But one crack (been there for months btw) overshadows all of that other information. Completely asinine.

Oh, and the website locked me out twice (no reason given, just a generic error-type screen) which is why I had to call in the first place.
I'd give zero stars but the first customer service woman did try to console and sympathize (while also trying to loop me into some additional warranties, lol).


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