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Gabe S.

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Experience: Art & Design

Member since August 2020

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1 Review by Gabe

I signed up with Adobe Stock a little over a month ago. I did the trial that they offer. Somewhere in their terms and conditions they hide that you will be committing to a YEARLY subscription when the trial is finished. So make sure to cancel before the trial ends if you decide to go for it. I ended up not needing to continue the service and so I went to cancel. As soon as I clicked cancel I see a big ol "You will be charged an early termination fee of $59.97". "What?! What is this all about? I never signed up for a yearly plan. I'm supposed to be on a monthly." After maneuvering my way through their chat system I finally get on with an actual person. For about 40 minutes this person was trying to negotiate and argue with me to stay. I get that it's part of their job, but to an extent. Long story shorter I turned down their offer"s" and the agent became very rude and also said I was still on the hook to pay the $60 cancellation fee. I told them that I never knowingly signed up for a yearly commitment. You guys never sent me any emails or anything letting me know the situation. I said I shouldn't have to pay that fee and that it would be bad business when obviously it wasn't clear in the trial promotion that you are locked into a yearly commitment if you go past the trial. I said I know that you can waive it so please do because I am basing my reviews off of this interaction. Sure enough the chat person waived the fee and then basically just ended the chat. No "Happy to help" or "Have a nice day". All they said was "It's waived. You will receive an email to confirm" and then they just ended the chat. I will never do business with Adobe Stock ever again. I thought that businesses would have figured it out by now that the customer is always right. If you give the customer the W (win) today then in the long run it's good for business and you may even get that customer back at some point. Interactions like the one I just had though, I will never be back.

Tip for consumers: Do the trial at your own risk. Make sure to cancel early if you don't plan to stay with them because you will be automatically locked in to a YEARLY commitment and will have to pay $60 to cancel.. It's $30/month with a yearly subscription and $50 for month to month. If you need photos on a regular basis it's not too bad of pricing. If not, I would just save yourself the headache and choose one of the other stock photo sites.

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