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You all are a bunch of crooks and I'm filing a law suit. THEY HAVE A LOT OF HIDDEN FEES. AND LIES! DID A. 95 ONE TIME SEARCH AND THEY CHARGED ME 19.95 IN 7 DYAS THEN ANOTHOER 9.95 IN 15. DAYS. SPOKEO IS A BUNCH OF CROOKS. ALL THERE INFORMATION IS INACCURATE AND NOT CURRENT.
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Dear Spokeo Customer,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. The charge of $9.95 you also mentioned sounds like a renewal charge for another service we offer. The billing occurs if you choose to keep it after the free trial is over, to prevent any interruption of that service. We try to make this very clear by detailing this on our payment pages, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way. Please feel free to contact a member of our Customer Care team by calling 888-906-0850 at your earliest convenience.
Sincerely,
Spokeo Customer Care