Purchased a code from the site that was already used/redeemed. Contacted support and was very patient in giving them ludicrous amount of information they requested. After more than 10 days - they still refuse to refund me or replace the purchase with an active key. Beyond fraudulent.
Hello,
We are sincerely sorry to hear that and for the delay caused by increased traffic on our site.
Could you please provide us your order/ticket ID to take care of the case asap?
Kind regards,
Virgie