Fresh B.

So initially, I was not sure why people were complaining so much... but after reading a bunch of the complaints here I figured it out: This world is full of morons, I swear! A lot of people here are blaming this website for their lack of common sense or their stupid mistakes... and some of these same people serve on jury duty and decide someone's fate or destiny... very, very scary!
Student Universe is no different then most other online travel agencies - you book a flight, you get your confirmation, they email you the e-ticket and then you go on your trip. We took a trip to Japan this last month and we found some really good and convenient tickets on Student Universe. And we compared at least 20 different sites and I called some travel agents that I use as well - no one could offer better flights or better prices! The only reason I left 4 and not 5 stars was because I never got the second email with the e-tickets, I only received the initial confirmation email with the reservation code. After I waited for a few days I decided to give them a call... someone answered right away, they were very helpful, emailed me the e-tickets while still on the phone and offered some useful tips about luggage, online check-in, airport information and such. And yes, there was some issues with some flights, some delays but... none of it was to be blamed on Student Universe, it was actually due to adverse weather and the actual airline, which by the way was Air Canada. I have been flying international all my life, I have used many different websites and travel agents... So I can comfortably state that my experience with Student Universe was pleasant, trouble free and saved me a great deal of time and money - 18.5 hour trip from MCO ( USA) to NRT ( Japan) for $889.00 total, and only one stop in YUL ( Canada)! How can anyone complain about that? I mean... seriously folks!
Now the cheaper the ticket is the more restrictions it has and everyone should understand that! A lot of times these tickets are not refundable and changes are very costly, and it does not matter where you buy the ticket from! And when you submit wrong information or you book a ticket for October instead of December... don't try to blame the travel site for being a moron! Or if you get disconnected while processing payment or you get an error... why would you go to another website right away to buy another ticket without trying to find out what happened? That is just $#*!ed and you cannot blame anyone else but yourself, I am sorry! Some people are just ridiculous!
Overall GREAT experience and looking forward to future travel plans!
Thank you Student Universe!