I have been a WIX user for 4 years and had no problems until I needed service to help sort out a billing problem. The domain was about to expire so I contacted a rep who walked me through the process and I paid for a 2 year domain renewal. BUT the domain expired anyway, the site went down and I had to pay a $100 charge to reinstate the domain. The only service I got was 'well it looks like our system didn't put it through". Thank you WIX.