Ordered a few items on the 8th Dec. Waited a little over 2 weeks before I sent them an email. No response. I then contacted the store, Kurzgesagt, I had ordered my items from, who told me they'd be in touch regarding the matter. Still not a word from them. It has now been 1 month and 1 week since I ordered my items and my 4th time contacting the store, but to no avail. This has been the most tedious online purchase I've ever made and it's all been a horrendous experience. Seeing other very similar comments on DFTBA, I'm not alone on this matter. They're a pure joke, stay away at all cost. If it was possible to give 0/5 stars, I definitely would.