Nicholas F.

A small business that tries to operate on a bigger scale. Repeatedly they claim to have holiday shopping deadlines for shipping and then when you purchase prior to those deadlines your order sits in limbo until you email them. Then suddenly your order is moving but the deadline has passed and now your order might not make it on time.

This is a repeated issue. It's also sad that John and Hank Green I believe have some ownership in this company, I would expect much better.

Every holiday they post the same things about shipping and then seem stupified about unexpected volume of orders...every year same times. This is a very poor reflection on management and leadership. But if you're a small business that says you can expect processing and shipping and delivery by certain dates, then I guess you need to either do what it takes to meet that, or stop advertising it altogether. Where are the days of false advertisement consequences?