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Why does zazzle don't take responsibility of tracking order when delivered to a courier? I am very disappointed that my ordered shirt last November 4 didn't arrived. Just replied on email as below then i can't do any follow up on RRD. I wan't to refund my money. I am unhappy with Zazzle tracking of order deliveries. Needs more improvement to make customer happy. It should be end to end, ensuring that customer orders are successfully delivered.
"The tracking number we have on our system for your order is: RRD**************, and is for a courier service called RRD International.
Beyond this, having left RRD's custody, we unfortunately have no more available active information on the transit status of your package."
Franz G.'s review of Zazzle earned a Very Helpful vote
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Hello Franz,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine