Frank T.

I received an email from C2C letting me know that there was a processing issue related to the order I had placed. I contacted C2C to inquire about the issue. The customer service rep asked for the order number, which I did not have at the time. This seemed to irritate him given the fact that he now had to search for the order by my name. When he found the order he asked for my zip code, which I gave to him. He then proceeded to tell me that the address I gave him did not match the zip code. The irritating thing was not what he said but how he said it. This "attitude" toward the customer seems to be an ongoing issue with C2C given that 90 plus percent of their complaints reflect the customer's dissatisfaction when it comes to customer service issues. The management staff has repeatedly failed to address this issue given the fact that it has been allowed to persist for years.