The mail service you used (FEDEX) delivered the package to the wrong address. It was delivered to 539 S. 7th Ave instead of my address 539 S. 8th Ave. Thankfully a honest neighbor delivered the package to me later that evening. Not your fault. But in regards to the bully bones I ordered. I have ordered these many times in the past and this order for some reason has many bones that are flattened and not anywhere close to previous orders size wise. I was disappointed as the pups went through a flatten bone in like 10 minutes versus chewing on the round ones for upwards an hour.