Franklin O.’s Reviews of PriorityTire & more

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PriorityTire

Tires

“Delivery made to wrong address”

12/22/23

Verified purchase

I bought 2 tires which were delivered to the wrong address. I called customer service after getting the notification of delivery, but they were not very helpful. They insisted that they could see a photo of the delivery which was a randomn door and that I needed to prove that I did not get the tires. Luckily someone from the apartment where the delivery was made came to my apartment and asked if I had a delivery of tires. This was a very frustrating experience that I think could have been handled differently. Fedex and priority tire should be held accountable for this negative experience.

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Team P. – PriorityTire Rep 12/27/23

We fully understand that you are upset at the apparent FedEx delivery issue, but please understand that we did try to help you and that we simply wanted to understand the situation at hand!
Namely, FedEx is officially stating that they did deliver this to you completely as advertised, even supplying a delivery photo. In such cases we are more than ready to assist our customer, but we do need to get more information about the circumstances so that we can better understand the issue and more efficiently dispute the delivery with FedEx!
We never put the blame on the customer or force them to "prove" themselves, we simply ask them for more information, context about the situation and for any potentially helpful photo, footage or similar documentation.
Obviously we do apologize to you if FedEx did misdeliver the tires, but we do reiterate that we only wanted to help you and figure out a solution!
Finally, we are glad to hear that you did recover the tires successfully and assure you that we will submit this situation through our FedEx contact to help improve quality control.