Frankie H.

Be very careful with this company, if you have a problem with an item (I. E it's not fit for use or for the purpose stated for) from my experience they will not help you at all. They will ask for proof that the product can't be used properly, you will send this evidence and they will come back with "its been opened and used so we can not accept it back" so basically using the evidence they asked you for against you! But as a consumer you have rights which this company from my experience doesnt want to acknowledge... Consumer Rights act 2015 and a short term right to reject an item that is not of satisfactory quality. They took no notice of this so I proceeded and talked to my bank who is going to refund me for the product that isn't of a satisfactory standard and is not fit for use! Now Beautybay are threatening that this may prevent me from making future purchases! So let's clarify, a customer (who has shopped with them a number of times no problem either side) buys a product, that product arrives, customer tries the product out and can see that they can not use that item as it's not fit for use, customer contacts Beautybay, they ask for evidence, evidence sent, Beautybay tries to use customers evidence against them, customer relays thier right as a customer, Beautybay doesnt seem to care about this, customer contacts bank, the bank sort it out and Beautybay threaten the customer with a possible prevention to order ever again... WOW what a company... Will not be spending my money here again, feel free to prevent me from ordering again. <3