Placed an order but after a week, status was still in process. When you call, you are placed on hold. There must be only one person who works in customer service because you are placed on a queue which goes down 1 at a time. When I spoke to someone about my order-they told me it was held up because items were on back order & there was no telling when it would ship. I needed 2 items for a trip so I ordered them. Well, they lied because my new order & the previous order both shipped on the same day. This company just wanted me to order & charge me for shipping. Please be careful when ordering from them because you are much better off going to Amazon. These guys are the WORST!