Around 7 years ago I had a tirerack order shipped and stolen off my door step. TR sent out another set without hassle. They/You could have told me to kick rocks as the shipment was delivered, but they/you didn't and resent another set. That was enough to make TR my only vendor for tires online. As a clown that owns too many trash cars and buys too many tires, that's not for nothing. Cheers!