I purchased something through a 3rd party seller but couldn't use the item so I returned it. I was told I was given a refund when they received the item which I also had proof of. The merchant claimed and proved that they refunded the money to Amazon. I called at least 10 times to find out where my refund was. No one was able to help me. No one knows where the money is. I have no item and lost $407! I can't believe Amazon doesn't know where my money is.