Cancelled the service on 4-5-22. Was away for 3.5 months, no internet service & very limited cell phone service. Imagine my surprise when I come home and find out that my subscription was not cancelled, someone at hellofresh only put it on hold. I am out $300.00, for something I never ordered. I would not put it on hold as meals were shipped to my dorm address. I knew I would be away and the meal program does not work for collage students living on campus with only a microwave in the common area. Very difficult to understand the customer service reps, their accent was very heavy. One of the dozen phone calls had me talking to a rep. While a rooster was crowing in the background and he did not understand why I thought that was unprofessional. Horrible company to do business with. Penn State should be ashamed for offering this to students.
We apologize for your subscription not being paused for the months you were away. Please DM us on FB with your account email address so we can take a closer look at your subscription and help make this up to you. Thanks