FRANK B.

FIRST TIME I BOOKED A FLIGHT, WITH THEM OR ANYONE. I TOLD THE THE WOMEN DORA AT PRICELINE I WAS A BIG MAN, OVERWEIGHT, WIDE, FAT EVEN, SHE SAID THAT THE SEAT SHE GOT ME WAS FINE AND WOULD ACCOMMODATE ME, NO PROBLEM. THEN READING UP ON UNITED AIRLINE POLICIES, THE DO'S AND DON'TS OF WHAT TO BRING AND WHAT IS NOT ALLOWED. I READ AN ARTICLE. ALSO A FRIEND BEFORE THIS TOLD ME I SHOULD TALK TO THE AIRLINE BECAUSE OF MY SIZE THAT THIS DIDN'T SOUND RIGHT. SO READING THE ARTICLE IS SAYS, IF YOU ARE TO BIG TO SIT WITH BOTH ARM REST DOWN YOU WILL HAVE TO BUY A 2ND ROUND TRIP TICKET. I WAS SHOCKED BECAUSE DORA FROM PRICELINE SAID IT WAS NO PROBLEM MY WEIGHT AND WOULD FIT VERY COMFORTABLY IN MY SEAT. I CALLED THEY AIRLINE AND THEY SAID OH NO, YOU WILL HAVE TO BUY ANOTHER SEAT, ANOTHER ROUND TRIP TICKET TO FLY, THEY AT PRICELINE KNOW THIS AND SHOULD HAVE ADVISED YOU IN ADVANCE. WE ARE SORRY BUT THERE IS NOTHING WE CAN DO ABOUT IT EXCEPT SELL YOU ANOTHER TICKED TALK TO YOUR AGENT ABOUT A REFUND SINCE THEY ARE THE ONES WHO BOOKED YOUR FLIGHT. I HAVE BEEN TRYING FOR ABOUT A MONTH NOW, HAVE GOTTEN 3 CALLS SAYING YES THEY WILL REFUN MY MONEY, THEN EMAILS TELLING ME NO YOU MUST TALK TO THE AIRLINES SINCE THEY HAVE MY MONEY NOW, TO BEING HUNG UP ON MANY TIME, WAITING ON HOLD FOR 3 HOURS, TO PROMISES THAT THIS WILL BE HANDLED IN 24 TO 48 HOURS (THERE FAVORITE SAYING AND LIE) TO MANAGEMENT ISN'T AVAILABLE AT THIS MOMENT BUT EITHER THEY OR I WILL CALL YOU BACK IN 30 MINUTES TO AN HOUR. NEVER ONCE DID I RECEIVE A CALL BACK. OH AND THE FIRST PERSON I CALLED AND TALKED TO NAMED CYRUS NEVER EVEN FILED A CLAIM OR MADE A NOTE OF MY COMPLAINT, HE JUST IGNORED ME COMPLETELY. I HAVE TALKED TO SO MANY WHO CLAIMED TO BE MANAGEMENT AND PROMISED I WOULD GET MY REFUND, BUT STILL NOTHING HAS BEEN DONE. JADE SAID I WOULD GET MY MONEY BACK AND WAS VERY SORRY FOR THE WAY I WAS TREATED, JACK SAID ABOUT THE SAME THING, RUPERT THE SAME, AUGUST SAID HE WILL FORWARD THIS TO UPPER MANAGEMENT AND ASSURED ME IT WILL BE HANDLED, JEROME SAID THEY ARE WORKING ON IT AND WILL GET BACK TO ME (NEVER DID). GET A CALL BACK FROM JACKAND SAID OK YOUR REFUND HAS BEEN OK'D I WILL TRANSFER YOU TO THE DEPARTMENT TO REFUND YOUR MONEY, GET THERE, AUSDIN TELLS ME NO WAY HE WILL REFUND HE HAS NO EMAIL TELLING HIM ANYTHING ABOUT REFUND, (VERY VERY RUDE TO ME) REUSED TO CALL JACK OR JADE TO CLARIFY ALL THIS, THEN TRANSFERS ME TO JACK. HE SAYS SORRY HE DIDN'T GET THE EMAIL HE WILL FIX IT AND CALL ME BACK AND I WILL RECIEVE MY REFUND. NEVER HEARD FROM HIM AGAIN AND CANNOT GET AHOLD OF HIM. TALKED TO NEW GUY NAMED HERMAN, MAYBE SAME HERMIN AS BEFORE BUT HE DON'T KNOW HE SAYS?. AND STILL NOTHING IS BEING DONE. MY FLIGHT WAS FOR DUBAI ON 6-2-21 RETURN 6-7-21 MY FIANCE FATHER DIED AND I COULD NOT BE THERE TO CONSOLE HER AND HER DEAR SWEET MOTHER WHO ARE ALL DEVASTATED BY HIS DEATH. THIS HAS CAUSED GREAT HEARTACHE FOR ME AND MY FIANCE IN HER TIME OF NEED, ALSO CAUSED US TO HAVE ARGUMENTS OVER THIS. IF I ONLY KNEW IN THE BEGINNING AND HONESTLY THAT MY SIZE AND WEIGHT WOULD BE SUCH A PROBLEM, I COULD HAVE MADE POSSIBLY OTHER ARRANGEMENTS, BORROWED MONEY FOR BETTER CLASS SET OR SOMETHING, IF ONLY THEY WOULD HAVE TOLD ME THE TRUTH. NOW I HAVE TO FIND A LAWYER TO GET BACK MY MONEY. ANYONE KNOW OF A GOOD LAWYER IN NORTHEAST OHIO? NEVER EVER TRUST PRICELINE, NEVER WILL I RECOMEND THEM TO ANYONE, NEVER...