I have bought their Active Joe elastic waist lounge pants for 6+ years. Good enough quality for the low price. Recently pulled a new pair out of my drawer (nearly 3 years after purchase) to find that it had no zipper fly... just sown shut where there should have, and always has been a zipper. They refused to give me a refund or exchange because of their 90 day returns policy. Unworn, defective product should always be exchangeable!