Frank B.

I appreciate your reaching out and expressing your concerns regarding your recent order. I understand the confusion, and I want to provide clarification on the format of the product you purchased.

Upon reviewing your order, it appears that the digital nature of the product was communicated at the beginning of the ordering process and also on the receipt. I apologize for any confusion that may have arisen, and we appreciate your feedback.

Here are some key points:

Digital Information at the Beginning: We strive to communicate the format of our products clearly at the beginning of the ordering process to ensure customers are aware of what they are purchasing.

Receipt Details: The receipt also provides information about the digital nature of the product. We understand the importance of transparency, and we'll review our communication to ensure it's as clear as possible.

Upsell Option for Print: If a printed version is of interest to you, we offer an upsell option for a print copy immediately after purchase. This allows you to acquire a physical copy if that better suits your preferences.

I want to ensure your satisfaction, and we are here to address this matter promptly. If you have any further concerns or if you would like to explore the print option, please contact our customer care team at support@bartonpublishing.com. They are ready to assist you and discuss any available alternatives.

Once again, I apologize for any inconvenience, and we appreciate your understanding as we work to enhance our communication for a better customer experience.