Fran H.

I attempted to buy a Morgan Storage Desk which was on sale for almost two hours. I was able to select the item, but was either unable to process or disappeared from the cart. I waited for a customer service rep who then pushed me back into queue; called back and got another rep who replicated the problem I was having but couldn't fix it; she pushed me to a "furniture expert" who never answered. In the meantime, I was unable to purchase the desk I wanted to give my grandson for Christmas. All around failure from an eCommerce experience through customer service delivery.