Franck C.

This company is a complete joke.

These people are using an easy scam: they cancel your flight just after they book it for you, then they try to book a trip with the same destination and departure cities, but with totally different conditions: low cost airlines, stops and long connections whereas you booked a direct flight, etc.

I checked with American Airlines who was supposed to operate a roundtrip NYC-Paris flight I booked using Airfare. I went to one of their centers in NYC to be sure. They showed me the voided flights, then they called Airfare.com on my behalf, and it's needless to say they don't have a proper customer service.

Talking about their customer service, I received lots of emails from them. They were first threatening me of voiding my flights if I didn't confirm my identity (although I knew after with AA that my flights had already been cancelled) with a fraudulent method. I didn't check my identity with them but I guess they try to get your card information to steal you more money.

Then they say they'll refund you after finally telling you they have voided your flights. Of course they won't refund you.

The only thing you can do if you have already booked with them (sorry for you) is ask them to cancel your flight, and dispute the payment with your bank. If you're quick you can try to cancel the flights with the operating airline company, but it's a bit hopeless I think.

If you just booked a flight with them, here are some of the emails you'll soon receive from them:

"Due to security reasons, there is one more step required in completing your reservation. Airfare.com needs to verify the credit card. In doing so, there is a security step that you need to complete.
Airfare.com has placed a temporary charge of under $5 on your credit card that will be refunded immediately. To verify your card, please call your bank to find that amount. You need to complete this process otherwise your booking will be cancelled."

"Due to security reasons, a credit card verification was requested at the time of booking. Because your credit card was not verified within the 8 hour time limit, your reservation has been cancelled and a refunded has been processed. Although fares are not guaranteed, we can check if the fare and seats are still available and give you the option to rebook. If you are interested in rebooking this reservation, you can do so in one step by clicking here."